Client's Charter Achievement

PledgeMonthCOMPLIANCE PERIOD / CLIENT’S CHARTER STANDARDNON COMPLIANCE TO CLIENT’S CHARTER STANDARDTotal
Total Conformance% ConformanceTotal Non Conformance% Non Conformance
Ensure that the Johor State Government Official Portal can be accessed 24 hours per day.January1100%n/an/a1
February 26 Days 14 hours 94.92% 1 Day 10 hours 5.08% 28
March 31 Days 99.03% 31 minutes 0.07% 31
April 29 Days 6 hours 10 minutes 97.48% 17 hours 50 minutes 2.25% 30
May 30 Days 14 hours 59 minutes 98.76% 9 hours1 minutes 1.24% 31
June 30 Days 100% n/a n/a 30
July
August
September
October
November
December
Ensure that all inquiries / complaints answered within 3 working days.January1970%830%27
February 16 70% 7 30% 23
March 31 81.6% 7 18.4% 38
April 24 92.31% 2 7.69% 26
May 28 85.71% 4 14.29% 32
June 18 72.22% 5 27.78% 23
July
August
September
October
November
December
PledgeMonthCOMPLIANCE PERIOD / CLIENT’S CHARTER STANDARDNON COMPLIANCE TO CLIENT’S CHARTER STANDARDTotal
Total Conformance% ConformanceTotal Non Conformance% Non Conformance
Ensure that the Johor State Government Official Portal can be accessed 24 hours per day.January1100%n/an/a1
February1100%n/an/a1
March1100%n/an/a1
April1100%n/an/a1
May1100%n/an/a1
June1100%n/an/a1
July 1 100% n/a n/a 1
August 1 100% n/a n/a 1
September 1 100% n/a n/a 1
October 1 100% n/a n/a 1
November 1 100% n/a n/a 1
December 1 100% n/a n/a 1
Ensure that all inquiries / complaints answered within 3 working days.January0100%n/an/a0
February0100%n/an/a0
March0100%n/an/a0
April0100%n/an/a0
May1100%n/an/a1
June0100%n/an/a0
July 0 100% n/a n/a 0
August 0 100% n/a n/a 0
September 0 100% n/a n/a 0
October 0 100% n/a n/a 0
November 16 69.57%7 30.43% 23
December 5 55.56% 4 44.44% 9
Bantu kami perbaiki perkhidmatan kami dengan maklumbalas anda.
Kajian Kepuasan Pelawat Portal
X